Contact

Every published route, and the three that do not match

Last updated October 11, 2026Who wrote and checked this page

Two telephone numbers, three email addresses and three postal addresses in two states appear across this label and its sales material. They do not all reach the same desk, one of them cannot reach the seller at all, and one of them cannot receive a parcel.

The mismatch is the story on this page. The bottle prints +1 (323) 403-4725, [email protected] and a place of business in Aurora, CO 80011, USA. The seller pack gives a different order line, +1 (302) 200-3480, two further email addresses, and two addresses in New York — an office and a separate returns address. Not one of the three routes matches another, and nothing supplied explains why. Support hours, a response-time commitment, a complaints procedure, a named officer and a company registration number are all not published.

On the bottle: A phone and an email
In the pack: A phone and two emails
Distinct phone numbers: Two, across three slots
Distinct email addresses: Three
States: Colorado and New York
Addresses that take parcels: One
Support hours: Not published
Response-time commitment: Not published

Every published route, and what it reaches

Everything below was either printed on the label or supplied in the seller pack. Nothing in this table was looked up, inferred or filled in, and where a route does not exist the row says so.

Every published contact route for this product, and which desk it reaches
Detail	What we were actually given
On the label, by telephone	+1 (323) 403-4725 — printed on the bottle itself, beside the distributor block. It appears nowhere in the seller pack. Nothing published says what it handles or who answers it.
On the label, by email	[email protected] — printed on the bottle itself. A third domain again: not the brand domain, not the checkout domain and not the pack’s sales domain.
On the label, place of business	Aurora, CO 80011, USA — printed in the distributor block as part of Neuralisse, Aurora, CO 80011, USA. A company name, a city, a state and a ZIP, with no street line, so nothing can be addressed to it.
The order desk, by telephone	+1 (302) 200-3480 — supplied in the seller pack as the route for a claim. Its instruction is to call +1 (302) 200-3480 with the order ID. This is the number a buyer is actually given, and it is not the one on the bottle.
The seller, by email	[email protected] — supplied in the pack as the sales contact. The domain is neither the brand domain nor the checkout domain, so a buyer cannot tell from the address who operates it.
This site, by email	[email protected] — the independent editorial desk that writes these pages. It cannot take an order, trace a parcel, cancel a subscription or issue a refund, and it will not pass a message to the seller.
The office address	387 Park Avenue South, Floor 6, New York, NY 10016, USA — supplied in the pack as an office. Not described anywhere as taking returns.
The returns address	4 Times Square, Floor 22, New York, NY 10036, USA — the address a return is sent to, per the pack. The buyer pays the postage, with tracking.
Support hours	Not published. No opening window, no time zone and no out-of-hours arrangement appears on the label or in the pack.
Response-time commitment	Not published. Nothing states how long an email takes to be answered, or what happens if it is not.
Complaints procedure	Not published. No escalation route, no second-tier contact and no trade body or ombudsman is named.
A named company officer	Not published. No individual is named anywhere as responsible for the product, the label or the sales material.
A company registration number	Not published. No registration, state of incorporation or trading name appears on the label or in the pack.

Read that table as a shape rather than as a list. What is published is everything needed to place an order and chase a parcel: two numbers, three emails, an office and a returns address. What is not published is everything needed to hold somebody to account: an officer, a registration, a complaints route and any commitment to reply. That asymmetry is the finding on this page.

What the bottle itself prints

Start with the label, because the label is the product and because on this point it does something that deserves saying before anything critical is said.

Distributed by: Neuralisse, Aurora, CO 80011, USA, with a telephone number and an email address beside it. That is the FDA’s fourth required statement — the name and place of business — and this label supplies it in full, which most products in this series do not. No country of origin is given for the ingredients, and no manufacturer is named.
Transcribed from the Neuralisse label artwork

That is the FDA’s fourth required statement — the name and place of business — and this label supplies it in full: a company name, a city, a state and a ZIP code, with a telephone number and an email address printed beside it. Most products in this series do not manage that. Several give a company name and a state, or a city with no ZIP, or nothing at all. A telephone number and an email on the bottle also survive the website: a buyer who finds a bottle in a cupboard in two years still has a route.

One detail is worth recording as a credit rather than as a discrepancy. The telephone number in the distributor block and the telephone number printed beside the email are the same string, +1 (323) 403-4725. The label is internally consistent. It is the seller pack that introduces a second number.

What the block does not contain is also recorded without softening: no street line, so nothing can be posted to it; no manufacturer, because a distributor is who sells a product rather than who makes it; and no country of origin for any of the six ingredients.

Neuralisse — 30 capsules, one a day80 mg of magnesium at 19% of the Daily Value, inside a 575 mg blend of six. Guarantee as printed at checkout. No price is published anywhere but the checkout.

Order now See the three packs

Three routes, none matching another

Set the bottle and the pack side by side and there are three complete routes to the company. Not one of them matches another on a single field.

The label route and the pack routes, field by field.
Field	Printed on the label	Supplied in the seller pack	Match?
Telephone	+1 (323) 403-4725	+1 (302) 200-3480	No. Different area codes, 323 and 302.
Email	[email protected]	[email protected] for sales, [email protected] for this editorial desk	No. Three distinct addresses on three distinct domains.
Place	Aurora, CO 80011, USA	387 Park Avenue South, Floor 6, New York, NY 10016, USA and 4 Times Square, Floor 22, New York, NY 10036, USA	No. Colorado on the bottle, New York in the pack.
Street line	None. A city, a state and a ZIP	Two full street addresses	No. The only address on the product cannot receive a parcel.
Appears in the other document?	No. Neither label route is in the pack	No. Neither pack address is on the bottle	No overlap at all.

Counted precisely, because precision is the point: there are three telephone slots across the two documents, and they resolve to two distinct numbers — the label prints one of them twice. There are three distinct email addresses on three different domains, one of which is this independent desk and cannot help with an order. There are three postal addresses in two states, and exactly one of the three is described as taking a return.

None of that is evidence of wrongdoing and this page does not treat it as such. It is a statement about documents, and it has one practical consequence for a buyer. Which route to use is not published. Nothing supplied says whether the label number or the order line handles a refund, which address a complaint goes to, or whether anyone at the Colorado place of business has access to an order. A buyer choosing between them is guessing, and the only way not to guess is to use both and keep the record.

The order line, on four unrelated brands

One further fact about +1 (302) 200-3480 belongs on this page, and it is reported as an observation rather than as a conclusion.

05The order desk is the fourth brand this desk has seen on that number.

+1 (302) 200-3480 was supplied as the order line for three earlier products in unrelated categories. This is the fourth. That is an observation about shared order-desk infrastructure and nothing more; it says nothing about what is in the bottle.

All 15 findings, numbered

That is a statement about shared order-desk infrastructure and nothing more. Outsourced fulfilment and shared customer-service desks are ordinary, they are not evidence of anything about a formula, and this page says so explicitly. It is recorded for one narrow reason: a buyer calling that number is calling a desk that handles several products, so name the product as well as the order ID, and do not assume the person answering has the label in front of them.

It also bears on the question of who assembled the marketing around this bottle, which is a separate question from who drafted the label. On this product those two were plainly not the same hand: the label is the best in this series, and the ten supplied reviews share every sentence with a set supplied for a product in a different category. Both sets are printed side by side on the reviews page.

Three addresses, one of them for parcels

Getting this wrong costs a buyer a parcel, so it is set out on its own. Three postal addresses were supplied and they do three different jobs.

The returns address

4 Times Square, Floor 22, New York, NY 10036, USA. The only address the seller pack describes as taking a return. Send a parcel here, with tracking, at your own cost, enclosing your full name, email and order ID. The full procedure is on the refund page.

The office address

387 Park Avenue South, Floor 6, New York, NY 10016, USA. Supplied in the pack as an office and not described anywhere as taking returns. It is about two and a half miles from the returns address, and a buyer reading quickly could easily take either for the company address.

The place of business on the label

Neuralisse, Aurora, CO 80011, USA. The FDA’s required name and place of business, supplied in full and a real credit to the label — and unusable for post, because it is a city, a state and a ZIP with no street line.

The consequence is narrow and worth carrying away. The only address printed on the product is the one you cannot post to, and the address you must post to appears only in the seller pack. A buyer who goes back to the bottle in six weeks to find out where to send a return has the wrong address in their hand, in the wrong state. Keep the order email, which is where the returns address and the order ID both live.

How to get a useful answer from the order desk

Seven steps. They assume nothing about the desk except that it is busy, that it handles more than one product, and that nothing published promises it will reply.

01Decide first whether your question is about an order or about a documentThose go to different places and only one of them has a published route. An order — a parcel, a charge, a cancellation, a refund — goes to the order desk on +1 (302) 200-3480. A document — a certificate, a guarantee term, an ingredient amount — goes in writing, because a document request needs a written answer.
02Have the order ID in front of you before you dialIt is the first thing the desk will ask for and it exists only in the confirmation email. It is not on the bottle, not on the box and not on the label. The published return instruction asks for full name, email and order ID, and two of those three you already know.
03Ask one question at a time, and write the answer down verbatimA desk answering five questions in one call answers the easiest one. Ask the first, write down the reply in the words it was given in, then ask the second. Note the date, the time and the name of the person you spoke to: none of those is published anywhere, so your own note is the only record that will exist.
04Put the same question in writing the same dayWrite to [email protected], repeating the question and quoting the order ID. This is not about speed. A telephone call leaves no record either party can produce later, and an email carries a date. Where a term is unpublished, the dated record of asking about it is the only documentation that exists.
05If the answer is a seal, a screenshot or a reassurance, ask again for the documentA Good Manufacturing Practice graphic is not a laboratory result. A sentence about quality is not a specification. A satisfaction mark is not a guarantee term. Ask once more, politely and specifically: the lot code from the base of your own bottle, and a per-ingredient assay.
06Do not use the label number for an order, or the order number for the labelThe bottle prints +1 (323) 403-4725 and [email protected]. The seller pack gives +1 (302) 200-3480 and two different email addresses. Nothing supplied says which desk handles what, so the order line with an order ID is the route to start on and the label route is the fallback if it goes nowhere.
07Keep every reply, including the ones that say nothingSave the thread, the dates and any attachment exactly as received. Nothing published promises a reply at all — no support hours, no response-time commitment and no escalation route appears in any document supplied — so a documented request that went unanswered is itself a fact a buyer can act on.

Why the written copy matters more here than usual

On most products the written record is a convenience. On this one it is the only documentation that exists about the thing a buyer most needs to know, because the guarantee term itself is unpublished — the pack says only that it is as printed on the live checkout. An emailed question about it, with a date on it, is the nearest thing to a written term a buyer can obtain.

Fourteen questions worth asking, in order

Every question below exists because something specific is missing from the material supplied with this product. They are ordered by how much they would change a buyer’s decision, and the first two are the ones to ask before paying rather than after. All fourteen are answerable by the seller in a short email.

What is the guarantee, in full? The pack says only that it is as printed on the live checkout, and gives no window, no condition and no length. Ask for the sentence, in writing, before paying.
What does a bottle cost, and what does shipping cost? No figure for a bottle, a pack or shipping appears in any document supplied. The pack’s own instruction was to print live checkout prices and not to guess, which is what this site does.
How much alpha lipoic acid is in a capsule? No amount is printed for it or for any of the other four ingredients after the magnesium glycinate. Every figure this site gives for them is a ceiling, not an amount.
Can you send the Certificate of Analysis for the lot on my bottle? No certificate, batch record or third-party test was supplied to this desk. Quote the lot code from the base of your own bottle, and ask for a per-ingredient assay rather than a total weight.
Who manufactures it? The label names a distributor, not a maker. No manufacturer, facility or contract packer is named in any document supplied.
Where do the ingredients come from? No country of origin is given for any of the six, on the label or anywhere else.
Is the facility GMP certified, and by whom? No GMP statement is printed on the bottle at all. A seal was supplied as separate artwork and it names no certifying body.
What is the registration number on the supplied seals? None of the three marks carries one, which means there is nothing to look up in a registry.
Why does the marketing bottle say neuropathy when the real one says nerve? The label reads nerve support formula; the Inside Neuralisse graphic renders the same bottle as a neuropathy support formula. No explanation was supplied.
Why is the telephone number on the bottle not the number I was given to call? The label prints +1 (323) 403-4725; the pack gives +1 (302) 200-3480. No reason for the difference appears in anything supplied.
Why is the place of business on the label in Colorado when both your addresses are in New York? The bottle says Aurora, CO 80011, USA; the pack gives two Manhattan addresses. No explanation was supplied.
What is the best-before date on the batch you are shipping me? The label puts it on the base of the bottle, and on the flat artwork supplied to this desk it is not legible.
Is the butcher’s broom extract standardised, and to what? The turmeric on this label is standardised to 95% curcuminoids, which is exemplary. The butcher’s broom carries no standardisation at all.
Which form of alpha lipoic acid is it? It exists as more than one, and the label prints the name without a form.

Seventeen gaps are listed on this site in total, and the fourteen above are the ones a buyer can do something about. Three of the seventeen cannot be closed by asking: a federal fact sheet for alpha lipoic acid or butcher’s broom, a named medical reviewer this desk commissioned, and a verifiable customer review. Those are gaps in the record rather than gaps in the seller’s disclosure, and they are recorded as such.

What is not published

Eight fields about reaching and holding the seller to account. Not one of them appears on the label or in the seller pack, in either direction. They are set out as blanks rather than as accusations, because every one of them could be filled by a single line on a web page.

Contact and accountability, with the blanks left blankEight fields, none of them supplied

Support hours, with a time zoneNot published

A response-time commitmentNot published

A complaints or escalation procedureNot published

A named company officerNot published

A company registration numberNot published

Which route handles a refundNot published

Why the label number and the order line differNot published

Why the label place of business and the pack addresses are in different statesNot published

The last two are the ones this page exists to record. The first five are the ordinary furniture of an accountable seller and their absence is common in this category rather than remarkable. The sixth is the one that costs a buyer time: with two telephone numbers published and no statement of what either handles, a buyer with a problem has to try both and keep notes.

Writing to this desk instead

One of the three email addresses on this page belongs to this editorial desk rather than to the seller, and the distinction matters enough to have its own section.

[email protected] can help with a sentence on this site you believe is wrong, a label photograph that differs from the transcription published here, a document the seller has sent you that you would like read, or a published source this desk has misquoted. Name the page and quote the sentence.
It cannot help with an order, a parcel, a charge, a cancellation, a subscription or a refund. It has no access to any order system, it is not the seller and it will not forward a message to the seller.
A label photograph outranks everything on this site. If the bottle in your hand prints a different serving size, a different blend total, a different panel code or a different number of named ingredients, the bottle wins and this desk wants to see it.
Nothing will be removed because it is unflattering. The ten supplied reviews, the ten portraits and the cross-brand table are published precisely because they are the finding. A correction that identifies an error will be made and dated.

One thing worth saying on a page about nerve symptoms

Neither of these desks is a clinician. Nerve symptoms that have not been explained by a clinician are a reason to see one, not a reason to buy a supplement — numbness and tingling have many causes and some of them need treating. The label’s own caution says to consult a physician before use if you take a medication or have a medical condition, and that is better advice than anything in the marketing around it.

The findings this bears on

Two of the fifteen numbered findings on this site come out of this page: the contact mismatch itself, and the order line. Both are reproduced in full.

04Three telephone numbers, three email addresses and two states.

The label prints Aurora, CO 80011 with +1 (323) 403-4725 and [email protected]. The seller pack gives two New York addresses, the order desk +1 (302) 200-3480, and two further emails. None of the three routes matches another. Every one is printed on the contact page.

05The order desk is the fourth brand this desk has seen on that number.

All 15 findings, numbered

References

Two sources are cited on this page, both of them from the FDA: the labelling guidance that sets out the required statements a label must carry, including the name and place of business this label supplies in full, and the structure/function claims page behind the disclaimer printed on the bottle. The contact details themselves are not citations; they were transcribed from the label and the seller pack and are reproduced above exactly as supplied.

U.S. Food and Drug Administration (2026). Dietary Supplement Labeling Guide: Chapter IV. Nutrition Labeling.
U.S. Food and Drug Administration (2026). Structure/Function Claims.

Read the blend row before you decide

Thirty capsules, one a day. The panel declares 80 mg of magnesium at 19% of the Daily Value, and a 575 mg blend of six ingredients. The magnesium declaration fixes the weight of the first ingredient at about 567.5 mg, which leaves roughly 7.5 mg for the other five together. No price appears anywhere but the checkout.

1 bottle30 capsules30 days 3 bottles90 capsules90 days 6 bottles180 capsules180 daysNamed top pack

Order Neuralisse now Compare the packs

Guarantee as printed at checkout
80 mg magnesium, 19% of the Daily Value
Returns to 4 Times Square, Floor 22, New York, NY 10036, USA

No price appears in any document supplied to this desk, as of October 11, 2026, so none is printed here. The checkout screen is the only place a price exists. Questions first? Every published contact route is here.

Keep reading

The refund procedureWhat to send, which address, and the two clocks on the money.Verify a bottleThe lot on the base, and the assay to ask the desk for.How this site reads a labelThe method, the six criteria and the empty reviewer slot.

Authorship and review

Who wrote and checked this page

Written byThe Neuralisse Editorial DeskLabel analysis and fact-checking

Medically reviewed byDr. Mark Runkle, DPM, PodiatristA named clinician or dietitian, once one has read these pages.

RoleMedical reviewerChecks the label transcription, the arithmetic and every safety statement on this page.

Review dateOctober 12, 2026The date a named reviewer signed off this page.

Who reviews these pages?

What this page was checked against

The label artwork, read at 2× and transcribed character for character. Where the label and the marketing disagree, the label is printed.
The seller pack, quoted rather than paraphrased, and identified as marketing wherever it is used.
The published sources listed in the references on this page. Every one was opened and read; none is cited from memory.
The arithmetic, shown in full. Every per-ingredient figure other than the magnesium is a ceiling derived from one printed number, never a measured amount.
Nothing else. Any fact that was not supplied is recorded as not published rather than filled in.

Last updated October 11, 2026. A highlighted slot is a value no human has supplied yet. Who reviews these pages?