Guarantee
The Neuralisse guarantee, and what is not published
This is the hardest page on the site to write, because the thing it is about has not been written down. The seller pack’s entire statement of the guarantee is that it is as printed on the live checkout. What is published is a procedure — and a procedure is not a term.
A buyer can be told exactly how to claim, and not what they are entitled to. Published: what to send, that the buyer pays return shipping with tracking, which of two New York addresses the parcel goes to, how to claim, and how long the refund takes once the return is credited. Not published: the length of the window, and every one of its conditions. The pack says only “as printed on the live checkout”, and this desk will not supply a figure it was not given. The label says nothing about any of it.
- The window
- Not published
- The conditions
- Not published
- Sealed-bottle rule
- Not published
- Restocking fee
- Not published
- What to send
- Name, email, order ID
- Return postage
- Buyer pays, with tracking
- Returns address
- Times Square, New York
- Refund timing
- Published
The term, in full
Here is the whole of what the seller pack says about its guarantee. It is quoted in full because it is short enough to quote in full, which is itself the point.
“As printed on the live checkout. The seller pack does not quote a window, a condition or a length, and this desk will not supply one.”
The Neuralisse seller pack, on its guarantee
There is no number in that sentence. There is no condition, no exclusion, no sealed-bottle rule, no fee and no statement of whether any period would run from the day of purchase or the day of delivery. The second half of it is this desk’s own note, and it says what it means: a window was not quoted, so none is printed here.
It would be easy to fill that gap. Thirty days, sixty days and ninety days are the three figures this category uses, and any of them would look plausible on this page. Printing one would also be the most straightforwardly harmful thing this site could do: a reader who diarised a date from an invented figure would be worse off than a reader who was told nothing at all, because they would believe they had checked.
So the window stays blank, and the rest of this page is about what can be done anyway — which, it turns out, is a surprising amount.
Nine lines, and which are published
Every line of a guarantee a buyer would want, with what the material actually says about each. Four are published, one is this desk’s own reading of two published addresses, and the rest are blank.
| Detail | What we were actually given |
|---|---|
| The window | Not published. The pack says only “As printed on the live checkout”. |
| The conditions | Not published. No sealed-bottle rule, restocking fee or exclusion is quoted. |
| What to send | full name, email and order ID |
| Who pays return postage | buyer pays return shipping, with tracking |
| Refund timing | 3 to 5 business days after the return is credited, then a further 5 to 10 days for the card |
| Where a return goes | 4 Times Square, Floor 22, New York, NY 10036, USA |
| How to claim | call +1 (302) 200-3480 with the order ID |
| Which address is for returns | The Times Square address, not the Park Avenue South office. |
| What the label says about any of this | Nothing. No guarantee appears on the bottle. |
Count the columns in that table and the shape of the problem appears. The two lines that decide whether a refund is available at all — the window and the conditions — are the two that are blank. Everything that is published is downstream of them: what to put in an email, who pays postage, which building, how many days the card takes. All of that is operational detail about a claim whose validity cannot be established in advance.
The last line is the quiet one. Nothing about any of this appears on the bottle. The label carries a distributor with a city, state and ZIP, a telephone number, an email address, a suggested use, a full caution block, a storage instruction, a seal warning and the FDA disclaimer in full — a more complete label than most in this series. On the guarantee it is silent, which is normal: guarantees live in terms of sale, not on labels. It is recorded because it closes the last route by which a buyer might have found the term without a checkout screen in front of them.
A procedure is not a term
This is the finding of the page, and it is worth separating into its two halves because they are usually bundled together.
| A term | A procedure | |
|---|---|---|
| What it is | What you are entitled to, and on what conditions | How to ask for it — the steps, the address, the paperwork |
| Who it binds | The seller | The buyer |
| What it needs to be useful | A number of days, a start point, and a list of exclusions | An address, a list of what to send, and a telephone number |
| Status for this product | Not published. “As printed on the live checkout” | Published, in reasonable detail — five separate items |
| What a buyer can do with it | Nothing, before the checkout screen loads | Prepare completely, and act on the day |
Read down the last row. A buyer of this product can be told, in advance and in detail, exactly how to claim a refund — and cannot be told whether they are entitled to one. That is an unusual asymmetry and it is the reason this page exists in this shape.
It is worth being fair about what it is not. It is not evidence that no guarantee exists; the pack says one is printed at the checkout, and a satisfaction seal was supplied with the product. It is not evidence that the term is a bad one; it may be generous. And a seller asking a desk to print live prices and live terms rather than stale ones is behaving reasonably, not evasively.
What it is: a situation in which the most consequential term of the transaction becomes visible at the exact moment a buyer is least likely to read anything carefully. That is a design problem rather than a deception, and the response to it is mechanical — read the screen, photograph the screen, write down two dates. The flow further down this page is nothing more than those three instructions expanded.
The one sentence to take from this page
Whatever the guarantee turns out to say, it will be measured from a date. Nobody can tell you the length in advance, and nobody needs to: the date is the half of the calculation you control, and it is free to record. Write down the day you paid and the day the box arrived, on the days themselves, and you will be able to apply whatever term you find. Without those two dates, a published window of any length is of limited use to you.
What is published about claiming
Five separate items, which is more than several products in this series supply, and every one of them is actionable.
| Detail | What we were actually given |
|---|---|
| What to send | full name, email and order ID |
| Who pays return postage | buyer pays return shipping, with tracking |
| Where the parcel goes | 4 Times Square, Floor 22, New York, NY 10036, USA |
| How to claim | call +1 (302) 200-3480 with the order ID |
| Refund timing | 3 to 5 business days after the return is credited, then a further 5 to 10 days for the card |
| How long you have | Not published |
| Conditions on the bottles | Not published |
| Restocking or handling fee | Not published |
| Whether the outbound shipping is refunded | Not published, and no shipping charge is published either |
| Whether a partial return is accepted | Not published |
| What happens if the return is refused | Not published |
The first five rows are a real credit and they are worth using. Taken together they tell a buyer what to have ready: the confirmation email, because it carries the name, the email address and the order ID the procedure asks for; a tracked postage option, because tracking is required and costs more than the cheapest alternative; and the right address, because two New York addresses appear in the material and only one of them takes returns.
The second five rows are the gaps, and the one to watch is conditions on the bottles. Sealed-bottle rules are the most common condition in this category, and on a multi-bottle order they are the difference between a full refund and a partial one. Nothing published says whether one applies here. The cautious course costs nothing: leave the bottles you are not using sealed until you have decided.
Two New York addresses, one for returns
Three addresses appear in the material supplied, in two states, and they are not interchangeable. Sending a return to the wrong one is the easiest avoidable mistake on this page.
| Address | Where it appears | What it is for | Send a return here? |
|---|---|---|---|
| Neuralisse, Aurora, CO 80011, USA | Printed on the bottle | The FDA’s required name and place of business — a distributor, not a maker | No. Nothing published names it as a returns address |
| 387 Park Avenue South, Floor 6, New York, NY 10016, USA | Seller pack only | Given as an office | No. The pack gives a different address for returns |
| 4 Times Square, Floor 22, New York, NY 10036, USA | Seller pack only | Given as the returns address | Yes. This is the one |
So the answer is the Times Square address, and not the Park Avenue South office. Both are in New York; neither is the Colorado place of business printed on the bottle. Nothing published explains the relationship between the three, which is the gap that would answer most of what a buyer actually wants to know about who is standing behind the product.
One practical note. Because tracking is required on the return and the address is a floor in a large building, the tracking receipt and the delivery confirmation are the two documents worth keeping. The published procedure also says to call the order desk with the order ID, which gives you a second record of the same event. Every published contact route is tabulated here.
The refund arithmetic
One timing figure is published and it repays being set out properly, because it is stated in two different kinds of day.
“3 to 5 business days after the return is credited, then a further 5 to 10 days for the card”
The Neuralisse seller pack, on refund timing
| Stage | Published duration | In calendar days | Note |
|---|---|---|---|
| Posting the return to New York | Not published | Unknown | No carrier or transit time is published anywhere. The buyer pays, with tracking |
| The return being received and credited | Not published | Unknown | The published timing starts after this point |
| Processing | 3 to 5 business days | 3 to 7 | Business days skip weekends, so five of them can span seven calendar days |
| The card | A further 5 to 10 days | 5 to 10 | Stated in days rather than business days |
| Total, from crediting to money back | 8 to 15 days as stated | 8 to about 17 | The upper figure assumes the business days straddle two weekends |
The arithmetic is simple and it is shown because every figure on this site is shown. Three plus five is eight; five plus ten is fifteen. Reading the business days as calendar days, five business days can occupy seven calendar days, so seven plus ten is about seventeen. All of those start from the moment the return is credited.
Two of the five rows in that table are unknown, and they are the first two. Nothing published says how long the parcel takes to reach New York, or how long it takes to be received and credited once it arrives. So the honest total is: eight to about seventeen days, plus postage time, plus processing time, both unpublished. That is the figure to have in mind when deciding how early to act on whatever deadline the checkout screen gives you.
Before you pay, and on the day
Eight steps. The first three happen at the checkout, the next three happen on the day the box arrives, and the last two are for if you decide to claim.
- 01Open the checkout and find the guarantee text before the card fieldIt is the only place the term exists. The seller pack gives it as “as printed on the live checkout” and names no length, no condition and no exclusion, so the screen in front of you is not a restatement of a published term — it is the term, in its entirety, for the first and only time.
- 02Read it for four things specificallyA number of days. What the number is measured from — purchase or delivery. Whether unopened bottles, sealed bottles or all bottles qualify. And whether any fee is deducted. Those four determine almost everything, and none of the four is published anywhere in advance.
- 03Screenshot it, including the total and the shipping lineA term that exists only on a screen leaves no paper trail unless you make one. One screenshot of the guarantee text, the total and the shipping line, taken before you pay, is the whole of the evidence base you will ever have. It costs two seconds and it cannot be recreated afterwards.
- 04Write down the date you paidNot approximately. The day, from the confirmation email. If the term turns out to run from purchase, this is the date the clock started, and the confirmation email is the only document that carries it alongside the order ID.
- 05Write down the date the box arrivedOn the day, while the box is in front of you. If the term runs from delivery instead, this is the date that matters, and no carrier record will be available to you later if no tracking number was issued — nothing published says one is.
- 06Diarise a date several days before whatever deadline you readA return generally has to arrive, not merely be posted, and the published procedure requires the buyer to pay for return shipping with tracking. Add the posting time, and add the refund timing afterwards: 3 to 5 business days after the return is credited, then a further 5 to 10 days for the card. The deadline to work to is earlier than the one on the screen.
- 07Keep every bottle sealed until you have decidedThis is the cheapest insurance on the list and it costs nothing if you decide to keep the product. No sealed-bottle rule is published for this product — that line in the table below reads not published — and sealed-bottle rules are the commonest condition in this category. A bottle you have not opened satisfies every version of the rule; one you have opened satisfies only some.
- 08When you claim, follow the published procedure exactlySend your full name, email and order ID, pay the return shipping with tracking, send the parcel to 4 Times Square, Floor 22, New York, NY 10036, USA rather than the Park Avenue South office, and call +1 (302) 200-3480 with the order ID. Every one of those is published. Keep a note of who you spoke to and when.
Nothing in that list requires knowing the term. That is deliberate: it is designed to work whatever the checkout turns out to say, which is the only kind of advice this page is in a position to give.
The seal that stands behind nothing
Three marks were supplied with this product as separate artwork and none of the three appears on the bottle. One of them is a money-back satisfaction seal, and on this page it is the one that matters.
The third cell is the relevant one and the note on it says the whole thing: the mark was supplied as separate artwork, it does not appear on the label, and the seller pack does not say what the guarantee is — so the mark stands behind a term nobody has written down.
That is not an accusation of dishonesty. A satisfaction seal is a graphic device signalling that a refund route exists, and a refund route does appear to exist: there is a published procedure with an address, a list of what to send and a refund timing. The problem is narrower and it is structural. A seal is a visual promise about a term, and when the term is unpublished the seal is the only promise on the page. A reader who takes reassurance from it is taking reassurance from a picture.
The same is true of the other two marks for different reasons. Neither the Good Manufacturing Practice seal nor the non-GMO seal appears on the bottle, neither names a certifying body, and neither carries a registration number. What each supplied mark is and is not a claim about is set out here.
The findings behind this page
Three of the fifteen numbered findings bear on this page: the missing guarantee length, the missing price alongside it, and the marks that appear nowhere on the bottle.
06No price is published anywhere.
07No guarantee length is published either.
14No GMP or certification mark is printed on the bottle.
Questions people actually ask
Twelve questions, phrased the way they are typed into a search box. Every answer either quotes the published procedure or says plainly that nothing is published.
does neuralisse have a money back guarantee
Something is offered, and its length is not published. The seller pack says only that the guarantee is “as printed on the live checkout”, with no window, no condition and no exclusion quoted. A money-back satisfaction seal was supplied as separate artwork and appears nowhere on the bottle. What is published is a claim procedure: what to send, who pays return postage, where to send it and how long the refund takes.
how long is the neuralisse guarantee
Not published. No number of days appears in any document supplied to this desk, and this site will not supply one. The pack’s entire statement of the term is “as printed on the live checkout”. That means the checkout screen is the only place the length has ever been written down, so read it there and photograph it before paying.
what is the neuralisse refund policy
The procedure is published and the entitlement is not. Published: send your full name, email and order ID; the buyer pays return shipping, with tracking; the parcel goes to the Times Square address rather than the Park Avenue South office; call the order desk with the order ID; and the refund takes 3 to 5 business days after the return is credited plus a further 5 to 10 days for the card. Not published: how long you have, and on what conditions.
how do i return neuralisse
Call the order desk with your order ID, send your full name, email and order ID, pay the return shipping with tracking, and post the parcel to 4 Times Square, Floor 22, New York, NY 10036 — the returns address, not the Park Avenue South office. All four of those steps are published. Keep the tracking receipt, because the requirement to use tracking is yours to satisfy and yours to prove.
how long does a neuralisse refund take
The published timing is 3 to 5 business days after the return is credited, then a further 5 to 10 days for the card. Taken at face value that is 8 to 15 days, and because business days skip weekends it can run to about 17 calendar days if the five business days straddle two of them. None of that includes the time for the parcel to reach New York, which is not published.
do i have to pay to return neuralisse
Yes, for the postage. The published term is that the buyer pays return shipping, with tracking. Tracking generally costs more than the cheapest postage option, so the return has a real cost attached and that cost is yours. Nothing published says whether the original shipping charge is refunded, because no shipping charge is published in the first place.
can i return opened neuralisse bottles
Nothing published says. No sealed-bottle rule, no opened-bottle exclusion and no partial-return term appears in any document supplied, which means a buyer cannot know the answer before the checkout screen. Sealed-bottle conditions are the commonest condition in this category, so the cautious course on a multi-bottle order is to leave the bottles you are not using sealed until you have decided.
is there a restocking fee on neuralisse returns
Not published. No restocking charge, handling fee or deduction of any kind appears in any document supplied to this desk. That is not a statement that none is charged — it is a statement that a buyer cannot read about one anywhere before paying. Check the guarantee text on the checkout screen, and photograph it.
where do i send a neuralisse return
To 4 Times Square, Floor 22, New York, NY 10036, USA. Two New York addresses appear in the material and they are not interchangeable: the other, 387 Park Avenue South, Floor 6, is given as an office. Neither is the Aurora, Colorado place of business printed on the bottle, and nothing published explains the relationship between the three.
what do i need to claim a neuralisse refund
Your full name, your email and your order ID. That is the published list, and all three are on the confirmation email, which is the document to keep. The procedure also says to call the order desk with the order ID. What is not on the published list is anything about the state of the bottles, because no condition of any kind is published.
is the neuralisse money back seal real
A money-back satisfaction seal was supplied with this product as separate artwork, and it appears nowhere on the bottle. It names no certifying body and carries no registration number. More to the point: the seller pack does not say what the guarantee is, so the mark stands behind a term nobody has written down. A seal in a marketing folder is not a term in a contract.
what does the neuralisse label say about the guarantee
Nothing. No guarantee, refund term, satisfaction promise or returns address appears on the label artwork supplied to this desk. The bottle carries a distributor, a telephone number, an email address, a suggested use, a caution block, a storage instruction, a seal warning and the FDA disclaimer — a more complete label than most in this series, and silent on this subject.
References
Two sources bear on this page: the FDA labelling guide behind the name-and-place-of-business statement on the bottle, and the FDA’s own position on what approval does and does not exist for a dietary supplement.
- U.S. Food and Drug Administration (2026). Dietary Supplement Labeling Guide: Chapter IV. Nutrition Labeling.
- U.S. Food and Drug Administration (2026). Questions and Answers on Dietary Supplements.
Read the blend row before you decide
Thirty capsules, one a day. The panel declares 80 mg of magnesium at 19% of the Daily Value, and a 575 mg blend of six ingredients. The magnesium declaration fixes the weight of the first ingredient at about 567.5 mg, which leaves roughly 7.5 mg for the other five together. No price appears anywhere but the checkout.
- Guarantee as printed at checkout
- 80 mg magnesium, 19% of the Daily Value
- Returns to 4 Times Square, Floor 22, New York, NY 10036, USA
No price appears in any document supplied to this desk, as of October 11, 2026, so none is printed here. The checkout screen is the only place a price exists. Questions first? Every published contact route is here.
Keep reading
Authorship and review
Who wrote and checked this page
What this page was checked against
- The label artwork, read at 2× and transcribed character for character. Where the label and the marketing disagree, the label is printed.
- The seller pack, quoted rather than paraphrased, and identified as marketing wherever it is used.
- The published sources listed in the references on this page. Every one was opened and read; none is cited from memory.
- The arithmetic, shown in full. Every per-ingredient figure other than the magnesium is a ceiling derived from one printed number, never a measured amount.
- Nothing else. Any fact that was not supplied is recorded as not published rather than filled in.
Last updated October 11, 2026. A highlighted slot is a value no human has supplied yet. Who reviews these pages?