Refunds
Neuralisse refund policy, and the seven blanks in it
Everything published about getting money back from this product, in the order a buyer would actually need it — and the one thing that is not published at all, which is the promise itself.
The procedure is published and it is a usable one: send your full name, email and order ID, post the parcel to the Times Square address with tracking at your own cost, and the money runs on two clocks — 3 to 5 business days after the return is credited, then a further 5 to 10 days for the card. The term is not published. The seller pack says only “As printed on the live checkout” and quotes no window, no condition and no length. Nothing about any of it appears on the bottle.
- What is published
- A procedure
- What is not
- The window
- Where the term lives
- The checkout screen
- On the label
- Nothing about refunds
- What to send
- Name, email, order ID
- Return postage
- The buyer pays, with tracking
- Returns address
- 4 Times Square, Floor 22
- Money back
- 3–5 business days, then 5–10
What is actually published
Five things about refunds came with this product and all five are reproduced below exactly as supplied. Taken together they are a better set than this desk usually receives: a stated list of what to enclose, a stated address, a stated allocation of postage, a stated claim route and two stated timings. Several products in this series supply a roundel and nothing else. What is missing from the five is the one thing a buyer actually needs before paying.
| Detail | What we were actually given |
|---|---|
| The term | As printed on the live checkout. The seller pack does not quote a window, a condition or a length, and this desk will not supply one. |
| What to send | Full name, email and order ID — the three identifiers that let an order be found. None of them is the lot code, so the bottle itself does not identify the order and cannot be used to open a claim. |
| Who pays postage | Buyer pays return shipping, with tracking. An unquantified cost to the buyer: no carrier, service level or figure is named anywhere, and a tracked service normally costs more than an untracked one. |
| How to claim | Call +1 (302) 200-3480 with the order ID. A telephone route, with no published web form, no portal and no return authorisation number mentioned in any document supplied. |
| Refund timing | 3 to 5 business days after the return is credited, then a further 5 to 10 days for the card. Two periods in sequence, both of them starting from the crediting of the return rather than from the day the parcel is posted. |
Read the second row twice. The three identifiers that find an order are a name, an email and an order ID, and the order ID exists only inside a confirmation email. A buyer who deletes that email has thrown away the key to the procedure while every bottle is still sealed. The whole of the practical advice on this page reduces to one instruction: archive the order email the day it arrives.
What none of the five rows does is say when the procedure may be used, or on what terms. A refund is an amount nobody has published, on bottles in a condition nobody has specified, inside a window nobody has stated. Three unknowns in one sentence, and every one of them is answerable by the order desk in a line of email before any money changes hands.
The term itself, verbatim
“As printed on the live checkout.”
The seller pack, asked what the guarantee is
That is the entire term. It is not a long sentence being summarised here; it is the whole of what was supplied. There is no window, no condition, no exclusion and no length, and this desk will not invent one — not an approximate one, not a typical one, not a number borrowed from a comparable product. A guarantee length is exactly the kind of figure a reader would take on trust and could not check.
The one sentence this desk could not obtain
Everything a buyer would want to know about using this promise — how long it lasts, whether an opened bottle qualifies, whether a multi-bottle order must go back whole — is inside a sentence that exists only on the live checkout screen. Read it before you pay, write the date down, and photograph the screen. A term that lives on one screen is a term a buyer cannot go back and re-read.
It is worth saying plainly what this is not. It is not evidence that a refund will be refused, and nothing supplied suggests that it would be. It is a statement about documents: the published material supplies the mechanics of a return and withholds the entitlement behind it. A seller who prints the window, the conditions and the postage treatment in one place has turned a procedure into something a buyer can rely on, and the printing costs nothing.
A mark with nothing behind it
A money-back satisfaction seal was supplied alongside this product as separate artwork. It does not appear on the bottle, it names no certifying body and it carries no registration number. Set it beside the sentence above and the position is plain: there is a badge for a promise whose terms nobody has written down. All three supplied marks are set out on the seals page.
Which of the two New York addresses
Three postal addresses appear across the material supplied with this product, in two different states, and they do different jobs. Posting a return to the wrong one does not stop any clock.
| Address | Where it came from | Does a return go here? |
|---|---|---|
| 4 Times Square, Floor 22, New York, NY 10036, USA | The seller pack, named for returns | Yes. This is the one address the pack describes as taking a return. |
| 387 Park Avenue South, Floor 6, New York, NY 10016, USA | The seller pack, named as an office | No. Nothing supplied describes it as taking parcels. |
| Neuralisse, Aurora, CO 80011, USA | Printed on the label, in the distributor block | No — and it could not. It is a company name, a city, a state and a ZIP with no street line, so there is nothing to address a parcel to. |
The first two are both in Manhattan and about two and a half miles apart, and a buyer reading quickly could take either for the company address. Only the Times Square one is described as taking a return. The third is the one printed on the product itself, and it is in Colorado rather than New York — a different state from either of the other two.
There is a narrower point about evidence hiding in that table. The only address on the bottle is the one you cannot post to, and the address you must post to appears only in the seller pack. A buyer who goes back to the bottle to find out where to send a return has the wrong address in their hand, in the wrong state. Every route, with the three telephone numbers that go with them, is set out on the contact page.
How to claim, step by step
Eight steps, and every one of them is something the buyer does — because every published part of this procedure is the buyer’s to perform: the reading, the call, the email, the photographs, the packing, the postage and the record-keeping.
- 01Read the guarantee on the checkout screen, and photograph itThis is step one because it is the only step that cannot be done later. The seller pack says the term is “As printed on the live checkout” and quotes no window, no condition and no length. That means the binding version of the promise exists on one screen, at one moment, and nowhere else a buyer can go back to. Photograph it before you pay and the screenshot carries a date.
- 02Keep the order email, because the order ID lives in it and nowhere elseThe published return instruction asks for full name, email and order ID. Two of those three you already know. The third arrives once, in a confirmation email, and it is not printed on the bottle, on the label or on the box. Archive that email on the day it lands, in a folder you can find again, because a return without an order ID is a parcel nobody can match.
- 03Check the bottle on arrival, before the seal goesThe label’s own instruction is “Do not use if safety seal is damaged or missing”. Read the lot code and the best-before on the base while the bottle is still sealed and photograph both. Nothing published says whether an opened bottle can be returned, so the state of the bottle is worth recording at the one moment it is not in dispute.
- 04Call the order desk with the order ID in front of youThe published route is to call +1 (302) 200-3480 with the order ID. That number is the seller pack’s, not the label’s: the bottle prints +1 (323) 403-4725 instead, and nothing supplied says which of the two handles money. Start with the order desk, note the time of the call and note who you spoke to, because no reference number is promised anywhere.
- 05Send the same request by email on the same dayWrite to [email protected] or to [email protected], repeating what you asked for on the telephone and quoting the order ID. A telephone call leaves no record either party can produce afterwards. An email carries a date, and a date is the only thing that evidences when a claim was opened against a term whose length nobody has written down.
- 06Put the three identifiers in the box and photograph what you packedEnclose your full name, email and order ID, as the pack instructs. Photograph the bottles, the seal under each cap, the lot code on the base and the completed shipping label, then seal the box. That is a minute of work and it is the only evidence that will exist about the condition of what left your hands.
- 07Post it to the returns address, not the office address, with trackingTwo New York addresses were supplied and only one of them is described as taking returns: 4 Times Square, Floor 22, New York, NY 10036, USA. The other, 387 Park Avenue South, Floor 6, New York, NY 10016, USA, is given as an office. The published term is that the buyer pays return shipping, with tracking, so the carrier, the service and the cost are all yours to choose, and the tracking number is the only observable event in the whole procedure.
- 08Wait out both clocks, then go back to the telephone rather than the inboxThe published timing is 3 to 5 business days after the return is credited, then a further 5 to 10 days for the card. Those are two periods in sequence, and both of them start when the return is credited at the other end — an event the buyer cannot see and which nobody has promised to notify. If nothing has arrived by the far end of both, the order line is the route that can see an order. No escalation route beyond it is published.
Why the email matters as much as the telephone call
The published claim route is a telephone call, and a telephone call leaves no record that either party can produce later. Where the entitlement itself is unpublished, the only thing a buyer owns is a documented sequence of their own actions. Sending the same request to [email protected] on the same day costs nothing, changes nothing about the procedure, and converts an undated conversation into a timestamped claim.
The two clocks on the money
The published timing is 3 to 5 business days after the return is credited, then a further 5 to 10 days for the card. It is worth separating out, because it is two sequential periods and both of them begin at an event the buyer cannot observe.
| Stage | Published duration | What starts it | What the buyer can see |
|---|---|---|---|
| Return transit | Not published | Posting the parcel | The tracking number — which the buyer bought |
| Crediting the return | Not published | Delivery at the returns address | Nothing. No acknowledgement is promised. |
| Processing the refund | 3 to 5 business days | The return being credited | Nothing |
| Reaching the card | A further 5 to 10 days | The refund being processed | The card statement, eventually |
Added together the two published periods are 8 to 15 days of stated elapsed time. But the first is measured in business days, and three to five business days spans five to seven calendar days once a weekend is crossed, so in calendar terms the published span is closer to 10 to 17 days after crediting. Add return transit and the crediting step, neither of which has a published duration, and a buyer should not expect to see money in the same month they posted the parcel.
Two of those four stages have no published duration at all, and neither produces anything the buyer can look at. There is no promised acknowledgement that a return arrived, no promised notification that it was credited and no published reference number attached to a claim. The tracking number the buyer paid for is the only observable event in the whole sequence, which is the practical reason the pack’s instruction to post with tracking is worth more than it looks.
Every published row, side by side
The same material again, this time as a flat list of rows with the blanks left in place. Reading it this way makes the shape obvious: the rows describing what the buyer must do are all filled, and the rows describing what the buyer is owed are all empty.
| Row | What was supplied |
|---|---|
| The window | Not published. The pack says only “As printed on the live checkout”. |
| The conditions | Not published. No sealed-bottle rule, restocking fee or exclusion is quoted. |
| What to send | full name, email and order ID |
| Who pays return postage | buyer pays return shipping, with tracking |
| Refund timing | 3 to 5 business days after the return is credited, then a further 5 to 10 days for the card |
| Where a return goes | 4 Times Square, Floor 22, New York, NY 10036, USA |
| How to claim | call +1 (302) 200-3480 with the order ID |
| Which address is for returns | The Times Square address, not the Park Avenue South office. |
| What the label says about any of this | Nothing. No guarantee appears on the bottle. |
Nine rows, and the two at the top — the window and the conditions — are the two that decide whether the other seven are worth anything. The last row is the one to carry away: no guarantee appears on the bottle at all. The label is the part of this product a buyer keeps for a month or six; the term is the part that exists on a screen for the length of a checkout.
The product runs on bottles, the term runs on nothing
Normally this section sets the length of the window against the length of the supply, because the two clocks rarely keep step and the gap is where buyers get caught. Here only one of the two clocks has a number, so the arithmetic can only be done on one side of the comparison.
| One bottle | Three bottles | Six bottles | |
|---|---|---|---|
| Capsules | 30 | 90 | 180 |
| Days at one capsule daily | 30 | 90 | 180 |
| Days still to run after the first bottle | 0 | 60 | 150 |
| What the guarantee length is | Not published | Not published | Not published |
| What a buyer can compare | Nothing | Nothing | Nothing |
The capsule and day columns are the label’s own arithmetic: 30 capsules a bottle at one capsule daily, which is the serving the panel gives, so a bottle is exactly thirty days and the multiplication is clean. The fourth column is empty in every row because the seller pack quotes no window. The fifth column is the consequence: a buyer cannot work out whether the pack they are about to buy outlasts the remedy, which is the single most useful calculation in this category.
The seller pack names six bottles as its top pack. Six bottles is 180 days of supply at the label serving. Whether that is inside or outside the refund window is unknowable from anything supplied, and it is the question a buyer choosing between packs would most want answered. The pricing page sets out the same gap from the money side.
One calculation a buyer can do, and should
On the checkout screen, read the window length, then divide the number of bottles in your pack by the number of months in that window. If the pack outlasts the window, you are buying product you will still own after the only published remedy has expired. That is not an argument against the larger pack. It is an argument for knowing which one you are buying, and the only place the second number exists is the screen in front of you.
What is not published
Seven questions a buyer would reasonably expect a refund policy to answer. Not one of them appears in anything supplied to this desk, in either direction. They are set out as blanks rather than as accusations, because every one of them could be filled in by the order desk in a single line of email.
The first two blanks are the ones that matter, because they decide whether the published procedure can ever be used. The third and fourth are the two places a refund in this category usually shrinks. The last is the one that stops a buyer finding the charge in order to query it. This site does not guess at any of the seven, and recommends getting all seven in writing before paying rather than afterwards.
Set that list against what is published and the asymmetry is the finding. Everything needed to perform a return was supplied: an address, a list of enclosures, a postage rule, a telephone route and two timings. Everything needed to know whether a return will be accepted was not. A procedure without an entitlement is a set of instructions for an outcome nobody has promised.
The findings this bears on
Two of the fifteen numbered findings on this site are about money rather than about the formula, and both of them are the reason this page exists. They are reproduced here in full.
06No price is published anywhere.
07No guarantee length is published either.
The seller pack’s own instruction to this desk, in its own words, was “Print live checkout prices. Do not guess.” This site follows it exactly, and applies the same rule to the guarantee: where a figure was withheld, the space stays empty rather than being filled with a plausible number. The guarantee page approaches the same material from the other end.
What people search about refunds
Twelve questions, phrased the way they get typed. Where nothing is published the answer says so rather than filling the gap. Type in the box to filter them.
neuralisse refund policy
A procedure is published; a term is not. The pack gives what to send — full name, email and order ID — who pays postage, where the parcel goes, and how long the money takes once the return is credited. What it does not give is a window, a condition or a length: its own words are “As printed on the live checkout”. This desk will not supply a number nobody published, so read the checkout screen before you pay.
how to cancel neuralisse order
Not published. Nothing supplied describes cancelling an order before it ships, and no cancellation window, portal or deadline appears in any document. The only published route to the seller for anything time-sensitive is the order desk on +1 (302) 200-3480. If the parcel has not yet gone out, that call is the only published lever a buyer has.
how do i return neuralisse
Call +1 (302) 200-3480 with the order ID, enclose your full name, email and order ID, and post the parcel to 4 Times Square, Floor 22, New York, NY 10036, USA. The buyer pays return shipping, with tracking. There is no published returns portal, no printable label and no return authorisation number anywhere in the material supplied to this desk.
neuralisse refund address
Returns go to 4 Times Square, Floor 22, New York, NY 10036, USA. That is not the office address, which is 387 Park Avenue South, Floor 6, New York, NY 10016, USA, and it is not the place of business printed on the bottle, which is Aurora, CO 80011, USA. Three addresses, two states, one of them for parcels. A return sent to the wrong one is a parcel sitting in the wrong building.
how long does a neuralisse refund take
The published figure is 3 to 5 business days after the return is credited, then a further 5 to 10 days for the card. Read it carefully: both periods start after the return has been credited, not after you post it. Return transit is not published and the crediting step is not published, so the honest answer is the two published periods plus two unpublished ones.
does neuralisse refund shipping
Not published. Nothing supplied states whether an original shipping charge comes back with a refund, and since no price for shipping appears in any document supplied, the question cannot even be converted into a sum of money here. What is published is the other direction: return postage is explicitly the buyer’s, with tracking.
is neuralisse refundable if i opened the bottle
Not published, in either direction. No sealed-bottle rule is quoted and no opened-bottle exclusion is quoted. That silence is the single most important thing to close before you break a seal, because a satisfaction promise that excludes everyone who tried the product is a promise about a sealed box rather than about a product.
is there a restocking fee on neuralisse
Not published. No restocking rule, deduction, percentage or cap appears in anything supplied. Nothing suggests one exists either. It is listed here because it is one of the four places a refund in this category normally shrinks, and because the order desk can close it in a single line of email before you pay.
neuralisse money back guarantee
The pack’s own words are “As printed on the live checkout”. A money-back satisfaction mark was also supplied as separate artwork, and it does not appear on the bottle. So the mark stands behind a term nobody has written down. The procedure around it is real and published; the promise at the centre of it is not.
what will neuralisse show on my card statement
Not published. No statement descriptor appears in anything supplied. That matters more than it sounds: a descriptor that does not match the brand name is the commonest reason a buyer cannot find a charge in order to query it, and a buyer who cannot identify the charge cannot raise it with the card issuer inside the issuer’s own time limits.
what if the neuralisse return parcel gets lost
Not published. Nothing supplied states who carries the risk of a return lost in transit. Since the buyer both chooses and pays for the carrier, the published terms leave the question open, and tracking is the only protection those terms actually name. That is why the instruction to post with tracking is worth following to the letter.
who do i call about a neuralisse refund
The published route is +1 (302) 200-3480 with the order ID. The label carries a different number, +1 (323) 403-4725, and a different email, [email protected], neither of which appears in the seller pack. Nothing supplied says which desk handles money, so start with the order line and put the same request in writing the same day.
References
Two sources are cited on this page, and both are cited for the product arithmetic rather than for the refund terms. No regulatory body publishes anything about this seller’s terms; the terms themselves came from the seller pack and are reproduced above exactly as supplied.
- U.S. Food and Drug Administration (2026). Dietary Supplement Labeling Guide: Chapter IV. Nutrition Labeling.
- NIH Office of Dietary Supplements (2026). Magnesium: Fact Sheet for Health Professionals.
Read the blend row before you decide
Thirty capsules, one a day. The panel declares 80 mg of magnesium at 19% of the Daily Value, and a 575 mg blend of six ingredients. The magnesium declaration fixes the weight of the first ingredient at about 567.5 mg, which leaves roughly 7.5 mg for the other five together. No price appears anywhere but the checkout.
- Guarantee as printed at checkout
- 80 mg magnesium, 19% of the Daily Value
- Returns to 4 Times Square, Floor 22, New York, NY 10036, USA
No price appears in any document supplied to this desk, as of October 11, 2026, so none is printed here. The checkout screen is the only place a price exists. Questions first? Every published contact route is here.
Keep reading
Authorship and review
Who wrote and checked this page
What this page was checked against
- The label artwork, read at 2× and transcribed character for character. Where the label and the marketing disagree, the label is printed.
- The seller pack, quoted rather than paraphrased, and identified as marketing wherever it is used.
- The published sources listed in the references on this page. Every one was opened and read; none is cited from memory.
- The arithmetic, shown in full. Every per-ingredient figure other than the magnesium is a ceiling derived from one printed number, never a measured amount.
- Nothing else. Any fact that was not supplied is recorded as not published rather than filled in.
Last updated October 11, 2026. A highlighted slot is a value no human has supplied yet. Who reviews these pages?